PLEASE NOTE: DocuServe is now located in the Sherman Fairchild Library (SFL). You can pick up your requests at the SFL circulation desk.
You may log into your DocuServe account at any time to make a request, track a request, or access a material you have requested.
First time users will be asked to fill out a brief registration form before using DocuServe.
Have questions about our service or a specific request?
Contact us at:
docuserve AT library.caltech.edu
What is DocuServe?
DocuServe is Caltech Library's delivery service available to Caltech faculty, students, and staff for information resources they cannot locate. The two major services that DocuServe provides are Interlibrary Loan and Document Delivery.
Most requests for items available at Caltech will be delivered within one working day, either electronically or in print at the Sherman Fairchild Library circulation desk. Items not available locally will be ordered from off-campus sources and may take longer to obtain.
Interlibrary Loan (ILL) is a service through which you can request materials, such as books, journal articles, book chapters, theses, or media that are not available in the Caltech Library. There is no charge for requesting an item the Caltech Library do not have. However, for certain items, like patents, standards, theses (we cannot borrow), you will be charged the cost to acquire that item.
When you submit a request, DocuServe staff will attempt to locate a library who will loan the material to the Caltech Library. Once the item arrives, you will be notified via email, and you can check out the request at Sherman Fairchild Library (SFL) Circulation Desk. The DocuServe office is also located on the first floor of SFL if you have questions.
Document Delivery is a service that delivers materials to Caltech faculty, students, and staff. While ILL obtains materials the Caltech Library does not own, Document Delivery is a service which electronically delivers articles, book chapters, conference papers, or similar materials to you as a matter of convenience. Beginning March 8, 2016, there will no longer be a charge for electronically delivering a scanned article, book chapter, or conference paper from our print collection.
Digital reformatting (from paper or microform) is another service offered by DocuServe. Pricing for this service varies based on the item. Please contact DocuServe for more information (docuserve AT library.caltech.edu OR 626-395-6437).