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DocuServe (Interlibrary Loan & Document Delivery at Caltech): Home

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PLEASE NOTE: DocuServe is now located in the Sherman Fairchild Library (SFL).  You can pick up your requests at the SFL circulation desk. 

You may log into your DocuServe account at any time to make a request, track a request, or access a material you have requested.

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First time users will be asked to fill out a brief registration form before using DocuServe.

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Welcome to Caltech Library's DocuServe

What is DocuServe?

DocuServe is Caltech Library's delivery service available to Caltech faculty, students, and staff for information resources they cannot locate.  The two major services that DocuServe provides are Interlibrary Loan and Document Delivery. 

Most requests for items available at Caltech will be delivered within one working day, either electronically or in print at the Sherman Fairchild Library circulation desk. Items not available locally will be ordered from off-campus sources and may take longer to obtain. 

Interlibrary Loan (ILL) is a service through which you can request materials, such as books, journal articles, book chapters, theses, or media that are not available in the Caltech Library.  There is no charge for requesting an item the Caltech Library do not have.  However, for certain items, like patents, standards, theses (we cannot borrow), you will be charged the cost to acquire that item.

When you submit a request, DocuServe staff will attempt to locate a library who will loan the material to the Caltech Library.  Once the item arrives, you will be notified via email, and you can check out the request at Sherman Fairchild Library (SFL) Circulation Desk.  The DocuServe office is also located on the first floor of SFL if you have questions. 

Document Delivery is a service that delivers materials to Caltech faculty, students, and staff.  While ILL obtains materials the Caltech Library does not own, Document Delivery is a service which electronically delivers articles, book chapters, conference papers, or similar materials to you as a matter of convenience.  Beginning March 8, 2016, there will no longer be a charge for electronically delivering a scanned article, book chapter, or conference paper from our print collection. 

Digital reformatting (from paper or microform) is another service offered by DocuServe.  Pricing for this service varies based on the item.  Please contact DocuServe for more information (docuserve AT OR 626-395-6437).

Caltech Library DocuServe Copyright Policy

I. General Copyright Statement Regarding Copy and Scanning Services
The DocuServe department of the Caltech Library, located on the first floor of the Sherman Fairchild Library, offers a mediated photocopying, printing, and scanning service (for a fee) to library patrons and library staff. This service supports private study, scholarship, research, and teaching. "Mediated" means that a library staff member makes the reproduction for the requester, either for the requester's convenience or because the requested material is fragile or rare. The Caltech Library also offer public self-service copiers/printers. The use of copyrighted materials in all formats, including the creation, online delivery, and use of digital copies of copyrighted materials requested via copy/scanning services (DocuServe), must be in compliance with U.S. copyright law and the policy outlined herein.
II. Copy & Scanning Services and Copyright Law
Reproduction of copyrighted materials by the DocuServe staff is governed primarily by the fair use doctrine embodied in Section 107 of the U.S. copyright law and relies upon a four-factor analysis of fair use. In some cases, reproductions may be governed by Section 108 (Limitations on Exclusive Rights: Reproduction by Libraries and Archives).
III. What may be duplicated
  1. The following may be reproduced and distributed through the Caltech Library's DocuServe service:
    • Entire works or sections of works that are in the public domain
    • Entire works or sections of works by the U.S. Government
    • Entire works or sections of works used with permission (obtained in writing) from the copyright holder
    • Entire works or sections of works used under the provisions of Section 108 (Reproduction by Libraries and Archives)
    • Portions of books, journal issues, and other print resources that meet a reasonable determination of fair use
    • Works used under the provisions of a contract or license agreement; such agreements may differ from, and often take precedence over, what is allowed under copyright law
    • Copyrighted works owned by the Caltech Library or another library, where the library has first determined, on the basis of a reasonable investigation, that the copyrighted work cannot be obtained at a fair price. (The library may require the user to provide evidence of this reasonable effort.)
    • When reproducing unpublished materials, including Caltech theses and dissertations, it is important to determine whether institutional restrictions on the use of the material apply.
  2. The following materials generally will NOT be reproduced:
    • Musical works; pictorial, graphic, or sculptural works; or motion pictures or audiovisual works, except audiovisual works dealing with news and pictures and graphics published as illustrations, diagrams, or similar adjuncts to works that can be copied. (E.g., if an article can be copied, then the illustration or diagram in the article can also be copied.) Exceptions may include qualifying uses for university-related instructional or scholarly purposes, under fair use.
    • Items restricted by law or policy from being reproduced.
    • Library staff reserve the right to refuse or otherwise limit requests, in their judgment, the requested materials and/or intended use would exceed fair use or otherwise constitute copyright infringement.
IV. User's Responsibilities
  1. Users should request copies of copyrighted works only to serve personal study, scholarship, research, or teaching needs.
  2. Users should request only the amount of material needed.
  3. Copies of copyrighted materials made available through DocuServe become the property of the user and should not be reproduced for further distribution under most circumstances. Exceptions to the latter may include qualifying uses for university-related instructional or scholarly purposes under fair use.
V. Library's Responsibilities
  1. Scanning or copying activities will be conducted without any purpose of direct or indirect commercial advantage.
  2. The library will not make and distribute copies of copyrighted works if it has notice that the copy will be used for anything other than private study, scholarship, research, or teaching purposes.
  3. Library staff will not knowingly engage in related replication or distribution of multiple copies of the same copyrighted material, except where there is a reasonable determination of fair use.
  4. Library staff will determine appropriate limits on materials to be reproduced and distributed based on Sections 107 and 108 and internal procedures. As representatives of the Institute and under the direction of the OGC, library staff aim to minimize the Institute's exposure. The OGC is the final authority. The Library will consult the patron in making these determinations when necessary.

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David McCaslin
128 Sherman Fairchild Library